HubSpot is the best answer in this list to the question "where does the customer live". It is not trying to answer the question this page is about: where the people who serve that customer talk to each other, and where their work goes afterwards.
Capability by capability
Every line about HubSpot (Sales + Service + Marketing Hub) was read on its own pages on 24 September 2026. Where we are still building something, the table says so.
| HubSpot (Sales + Service + Marketing Hub) |  |
|
|---|---|---|
| Conversation | ||
| Internal team chat | None. HubSpot’s chat is customer-facing: live chat connects visitors with your team, and the Conversations inbox handles incoming customer messages from customer-facing channels. | One chat for the company, and the customer thread becomes work the same way an internal one does once tickets and CRM ship. |
| How it is sold | Sales Hub, Service Hub, Marketing Hub, Content Hub and Data Hub are separate subscriptions with separate editions; Customer Platform is those same products bundled together. | One subscription, with everything in it that we say is in it. |
| From talk to work | ||
| The free plan | Free for up to two users, 1,000 contacts, 2,000 email sends a month with HubSpot branding, one automated email action and one automated form action, three email templates, three snippets and one personal meetings link. | Eight people, chat, two Boards projects, six months of history, surveys and kudos. |
| Internal delivery work | Boards, kanban, Gantt, sprints and repeatable internal processes are not what these Hubs are for. That is usually a separate work tool again. | Boards in kanban, list, table and Gantt views, and workflow templates with owners, relative deadlines and branching conditions. |
| Culture, clients, tickets | ||
| Culture: kudos, surveys, eNPS | Not part of the product. HubSpot’s surveys are customer surveys. | Feedback Friday, kudos, leaderboards, anniversaries and employee surveys from Free; pulse surveys and eNPS from Workspace. |
| Where it runs | ||
| Who you sign with | For a customer in Europe, HubSpot Ireland Limited. The agreement is governed by the laws of the Republic of Ireland, with exclusive jurisdiction and venue in the courts of Ireland. | HOMtu® sp. z o.o., a Polish company, under Polish law and Polish courts. |
Sources: HubSpot pricing and free-plan limits · HubSpot product and services catalogue · HubSpot: get started with Conversations · HubSpot: create a live chat · HubSpot jurisdiction-specific terms, Europe. Checked against HubSpot (Sales + Service + Marketing Hub)’s own pages on 24 September 2026.
Giving the point away
Three of them, and none is a throwaway. If these are what your team runs on, HubSpot (Sales + Service + Marketing Hub) is the right answer and we would rather you knew now.
Contacts, companies, deals, sequences, pipelines, attribution. Our CRM is in development and HubSpot has been refining this for well over a decade — if the customer is the centre of your business today, this is the stronger tool.
Campaigns, landing pages, forms, lists, reporting. We have no marketing layer and no plan for one; if that is what you need, this comparison ends here in their favour.
A European HubSpot customer contracts with HubSpot Ireland Limited under the laws of the Republic of Ireland, with venue in the Irish courts. That is genuinely European, and it is better than most of this category manages — we are not going to blur it.
Where the difference shows
HubSpot’s chat is for visitors and its Conversations inbox is for incoming customer messages. The internal conversation happens somewhere else, which is why a HubSpot company almost always also pays for Slack or Teams.
Sales Hub, Service Hub and Marketing Hub are separate products with separate editions, and Customer Platform is those same products bundled. taos is one subscription and what is in it is in it.
Boards in kanban, list, table and Gantt, plus workflow templates with an owner per stage, deadlines counted from the start and conditions that branch. The Hubs are not built for that, so it becomes another tool.
HubSpot Free is two users, 1,000 contacts, 2,000 branded emails a month and one automated action. Ours is eight people with chat, boards, surveys, kudos and the dashboard.
HubSpot’s surveys ask customers. Ours ask the team: kudos, Feedback Friday, leaderboards, anniversaries and surveys from the free plan, pulse surveys and eNPS from Workspace.
Irish law is European and we have said so above. Ours is simply closer: a Polish company, Polish courts, in the language your own lawyer works in — and one agreement instead of one per Hub.